Medical Receptionist

WHCMA | Full-Time | On-Site

Be the welcoming face and professional voice of our practice

At WHCMA, our Medical Receptionists do so much more than manage a front desk, they shape the entire patient experience. As the first and last person most of our patients see, you represent our practice’s core values of professionalism, friendliness, and efficiency. We are looking for an engaging, empathetic team player who can balance administrative precision with genuine warmth, making every patient feel valued and supported from the moment they walk through our doors.

If you are an organized professional who thrives in a fast-paced environment and takes pride in delivering exceptional service, we would love to welcome you to our front desk team.

What you’ll do

Working under the direct supervision of the Lead Receptionist or Practice Manager, you will manage the daily flow of the front desk and ensure administrative operations run smoothly. Your day-to-day responsibilities will include:

• Greeting patients in a timely, professional, and genuinely engaging manner.
• Checking patients in and out seamlessly using our electronic medical records (EMR) system.
• Scheduling and re-scheduling patient appointments accurately.
• Updating patient insurance, demographic, and registration information to keep records current.
• Verifying insurance coverage and scanning patient IDs and insurance cards.
• Collecting co-payments efficiently during check-in or check-out.
• Meeting the daily demands of a fast-paced front desk with focus, organization, and a calm demeanor.
• Establishing cordial, respectful working relationships with patients, medical staff, and co-workers alike.
• Traveling to our other practice locations on occasion and as assigned to support the team.

What we’re looking for

You’ll thrive in this role if you have:

• A minimum of a high school diploma or GED (required).
• Previous experience working as a Medical Receptionist and navigating EMR systems (required).
• Prior experience in an OB-GYN clinical setting (preferred).
• Strong English communication skills, both written and verbal.
• High computer proficiency and comfort learning healthcare administration platforms.
• An extremely organized, focused mindset with a demonstrated ability to excel in a fast-paced front desk environment.
• A high level of sensitivity, empathy, professionalism, and a strict commitment to patient confidentiality.
• Natural comfort interacting with a diverse patient population, bringing an engaging and supportive attitude to every interaction.
• A basic knowledge of medical terminology and arithmetic.

The details

• Schedule: Full-time, 40 hours per week
• Hours: Monday through Friday, 8:30am to 5:00pm
• Location: On-site
• Reports to: Lead Receptionist or Practice Manager

Why WHCMA

• Join an established, respected practice. WHCMA is a long-standing OB-GYN group with offices across Central Massachusetts and a dedicated team that has worked together for years.
• Do meaningful, patient-centered work. We’re known for our caring, experienced staff and comprehensive care for women at every stage of life. As the first point of contact, you help set the tone for that entire care journey.
• Grow with a practice built for the future. As part of the Women’s Health Connecticut network, WHCMA offers the stability of a larger organization with the supportive feel of a local practice.

Ready to apply?

If you’re ready to bring professionalism, friendliness, and care to women’s health administration, we’d love to hear from you. Apply below today and tell us why you’d be a great fit for the WHCMA front desk team.